Arabic Customer Service Consultant

Arabic Customer Service Consultant

Location: Dubai

Please apply at [email protected]


The purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.

YOUR KEY RESPONSIBILITIES
  • Professionally process sales and/or customer service calls
  • Respond to customer queries across all relevant communication channels within a pre-determined timeframe
  • Resolve customer issues
  • Offer products and extras to clients
  • Maintain company and client confidentiality
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Queue management
  • Administrative tasks pertaining to Travelstart products and processes
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Collect and evaluate all relevant information to handle enquiries and complaints
  • Assisting other departments with specific duties when required
  • Booking and quoting of flights and packages as per client's requests
  • Recovery of failed or cancelled bookings
  • Calculation and quotation of Flights and schedule changes
YOUR PROFILE
  • Excellent Arabic and English
  • Working knowledge of GDS
  • Experience in the Travel industry
  • Previous experience in e-commerce/online is preferable
  • Knowledge of Customer Service Principles and Practices
  • Problem analysis and problem-solving
  • Excellent interpersonal and listening skills
  • Excellent communication skills – verbal and written
  • Flexible and able to multitask
  • Diligent, accurate and details-oriented
  • Team player
  • Self motivated and proactive with a positive approach
  • Entrepreneurial mind-set
WHAT WE OFFER
  • Be part of the next fastest growing online business in Middle East
  • Experience an exciting blend of a vibrant start up environment and professional operations;
  • Work as part of a global, highly ambitious team and fast-growing company
  • Learn from some of the best entrepreneurs who have been building leading online businesses globally
  • Opportunities to work in other countries and/or for a higher position within the organization
  • Become part of a dynamic and highly motivated team with horizontal hierarchies
  • A great working atmosphere within in an international environment
  • Challenging and diversified tasks with direct responsibilities
  • Become an expert in the online space
  • Learn how to build an online start-up company from scratch in a truly entrepreneurial environment

Would you like to apply for this awesome opportunity? Send us your motivation letter and CV to [email protected].
The reference for this opportunity is “Customer Service Consultant” please insert this into the subject line of your email application.


Good luck!


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